TheWoodenToyShop.com aims to provide outstanding customer service. We also pride ourselves on providing high quality and unique products that when taken together with our understanding of customer service, exceeds our customers expectations of their online shopping experience.
1. ORDERING AND DELIVERY INFORMATION
1.1 We deliver using national couriers with a lead time of approximately 1-3 working days depending on your location.
1.2 We aim to process your order as quickly as possible and usually despatch your goods within 1-2 working days of receiving the order, subject to us receiving cleared payment
1.3 If an item is out of stock we will contact you with the expected delivery time.
1.4 Sometimes we may need to contact you by telephone or email regarding your order. Therefore it is very important for you to provide us with your correct contact details including a daytime telephone number.
1.5 When placing an order you are confirming that you have provided us the registered (invoice) address of your debit or credit card and the correct delivery address if different
1.6 We will not accept responsibility for delays in delivery caused by suppliers, third parties or other factors beyond our control. Therefore, we will not be held liable for items that fail to arrive by a required date.
2.1 We accept credit and debit card payments on line, by telephone, fax and email.
2.2 Goods will only be despatched once cleared funds have been received.
3. PRODUCT DESCRIPTION
3.1 We endeavour to describe products and use product illustrations as accurately as possible. In some instances, however due to the nature of the products, where some may be handmade, there may be slight variations from the descriptions and illustrations given. Therefore, we shall not be held liable for any such differences to the final product as a result of the above.
4. PASSING OF RISK
4.1 The risk in the goods shall be passed onto to you upon delivery of said goods and our liability in relation to delivery will end at this stage.
4.2 We will, however, always retain the title to the goods until full cleared payment for the goods has been received by us.
4.3 It is always your responsibility to check the goods on delivery. If the goods received are damaged, then you must notify us by telephone on 0844 351 0934 of the damage within 24 hours of accepting delivery. We are not able to process any claim for any damaged goods after this period of time. This condition is imposed by our couriers.
5. CANCELLATION RIGHTS
5.1 CHANGE OF MIND
5.1.1 TheWoodenToyShop.com is compliant with the Consumer Contracts Regulations, which gives you a 14 day "cooling off" period.
5.1.2 If you change your mind and decide to return an item, you must inform us initially by telephone on 01527 874 222 or in writing any time up to 14 days after delivery.
5.1.3 On receiving our confirmation that the goods can be returned, you must make sure that the item returned is in it's original condition, meaning that it is unused and with all the original packaging and instructions. We will not be able to refund you otherwise.
5.1.4 Once we have satisfactorily received the goods back from you we will process the refund.
5.1.5 The cost of returning the goods back to us will be your responsibility. If you would rather arrange for our courier to collect the goods from you then we will deduct the relevant collection costs from the price of the goods. The remaining balance will then be refunded to you.
5.1.6 You can, if you like, use your own courier or another delivery method, such as Royal Mail, back to us. If you do, we would strongly recommend that you obtain some kind of “proof of delivery/postage”. This will be required in the event of you making a claim for any lost or damaged goods.
5.1.7 Unfortunately, we are unable to provide a refund for any goods made to your specification or personalised. Goods of this nature are excluded from the Consumer Contracts Regulations.
5.2 DAMAGED GOODS
5.2.1 Our returns policy does not affect you statutory rights.
5.2.2 If the goods received are damaged, then we will offer you a full refund, or if you would rather, an alternative product. In either instance, please note that you must notify us by telephone on 0844 351 0934 of the damage within 24 hours of accepting delivery. We are not able to process any claim for any damaged goods after this period of time. This condition is imposed by our couriers.
5.2.3 In such instances, we will decide the method for returning the goods back to us. We will then pay for the return of the goods back to us.
5.2.4 When you return the goods back to us please make sure to enclose all the packaging, instructions, leaflets etc., as well as a brief explanation of the fault or damage.
5.2.5 If you would rather arrange your own courier or delivery method we recommend that you obtain a “proof of delivery/postage” from your carrier when returning the goods back to us. Without this, will not be able to refund your carriage costs.
5.2.6 Any goods that have been made to your specification or personalised, will not be liable for a refund. Items of this nature are excluded from the Consumer Protection (Distance Selling Regulations) Act 2000. When goods such as this are received damaged, we will endeavour to repair or replace them. If this is not possible, we will offer you a full refund.
5.3 FAULTY GOODS
In the very unlikely event that you receive goods which develop a fault, we shall follow this policy:
5.3.1 If the goods develop a manufacturing fault within 7 days of you accepting delivery we shall offer you a full refund, or if you choose, replacement goods of the same or similar specification.
5.3.2 If the goods develop a manufacturing fault after 7 days, but within 3 months, of you accepting delivery we will then endeavour to repair the goods by sending out replacement parts. In instances where this is not possible, we will cover carriage costs in order to get the goods back for repair. We shall aim to get the goods in working order and returned to you within 28 working days. In the unlikely event that this does not happen we will replace the item. If we are unable to replace them we will offer you a full refund.
5.3.3 This warranty does not cover goods over 3 months old, unless there is a separate manufacturer’s warranty that does so. For more information please contact us and will advise you if any such warranty applies to your product.
6.1 We reserve the right not to fulfil any order if we so wish. We will refund the full amount paid by you to us in such circumstances.
6.2 We reserve the right and may at any time modify any relevant terms and conditions, policies, notices, products and prices You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
6.3 Whilst every effort is made to update the information contained on this website, neither we nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the We reserve the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. We cannot be held responsible for errors or omissions.
6.4 We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
6.5 We shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the we nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
6.6 Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.