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FAQ

FAQ

Q. How do I order?

A. The easiest way to order is to use our simple online ordering facility. Payments are handled by Sage Pay so you can be sure that your payment is secure.


Q. Can I order by telephone?

A. Yes. If you would rather order by telephone or have any questions regarding any of our products please contact us on 0844 351 0934 (UK only) and we will be happy to process your order by telephone or answer any question you may have. If you are from outside of the UK please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Q. How long will delivery take?

A. Depending on your location your order will be delivered in approximately 2-4 days. Check our delivery page for more information.


Q. Do you deliver internationally?

A. Yes, we deliver to the following EU countries (for pricing please choose your country from the dropdown list before adding the product to your shopping cart)

  • UK
  • France
  • Germany
  • Netherlands
  • Belgium
  • Luxembourg
  • Ireland
  • Portugal
  • Austria
  • Denmark
  • Czech Republic
  • Poland
  • Spain
  • Italy
  • Slovakia
  • Slovenia
  • Hungary
  • Sweden
  • Finland
  • Channel Islands
  • Lithuania
  • Latvia
  • Bulgaria
  • Greece
  • Romania
  • Estonia


Q. I wish to purchase a product which is currently out of stock. Can I do this?

A. You will not be able to place an order online if an item is currently out stock. You can however, contact us by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by telephone on 0844 351 0934. We will then contact you to inform  you when the item will become available and reserve the item for you. We will then contact you again once the item becomes available to arrange payment and delivery.

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get in touch

  • T: 0844 351 0934
  • F: 0871 714 6934
  • E: sales@thewoodentoyshop.com

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